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FAQ
Find the answers on our frequently asked questions here!
Arrival
From what time is check-in?
Until what time is check-in?
Can we park at the hotel?
How can I reach the hotel?
Departure
Until what time is check-out?
Is it possible to extend check-out time?
Is there a short-term luggage storage available?
Does the hotel offer a shuttle service to the airport?
During your stay
Are pets allowed?
Can you accommodate children?
Hotel services
What facilities does the hotel provide?
Is this a non-smoking hotel?
I have lost one of my belongings during my stay. What to do?
Rooms
What room facilities do you offer?
Is an extra bed possible?
Are babycots available?
Food & drinks
Do you offer breakfast and at what time?
Reservation
What is the minimum age to make a reservation?
Is it possible to cancel my reservation?
What happens if I don’t show up?
Is it possible to change my reservation?
What are the benefits of booking my reservation directly through the website?
Payment
Are fees and taxes included in prices?
How much is the city tax?
What payment methods are accepted?
Do we have to pay a deposit?
Shoots & events
Is it possible to do a photoshoot or other media collaboration at your hotel?
Jobs
Where are the current vacancies at Vondel Hotels?
Sustainability & accessibility
Is the Vondel Hotels Collection sustainable?
Do you have wheelchair friendly rooms?
Is there an elevator available?